Frequently Asked Questions

Shipping Information

We deliver across India 🌍.
⏱️ Orders are processed within 24–48 hours.
🚚 Delivery time: 3–7 business days depending on your location.
📦 Tracking details will be shared via email/WhatsApp once shipped.

Return & Refund Policy

Your satisfaction matters to us 💛.
✅ 7-day easy returns available (unused & in original packaging).
💸 Refunds will be processed within 5–7 business days after approval.
❌ Personalized / hygiene products (like cosmetics) cannot be returned.
For help, contact us at: support@tikusstore.com

Payment Options

We support safe & secure payments 🔒.
💳 Credit/Debit Cards
📱 UPI & Wallets (PhonePe, Google Pay, Paytm)
🏦 Net Banking
💵 Cash on Delivery (COD) – available on select products

Q: How do I track my order?

👉 Use the tracking link shared via email/WhatsApp after dispatch.

Q: What if I receive a damaged product?

👉 Don’t worry! Share an unboxing video with us at support@tikusstore.com, and we’ll resolve it.

Q: Can I cancel my order?

👉 Yes, before it is shipped. Once shipped, cancellation is not possible.

Q: Care Instructions (for Beauty & Lifestyle products)

💄 Store in a cool, dry place away from direct sunlight.
🧴 Close lids properly after each use.
🌸 For jewelry & accessories: keep away from water/perfume.
❄️ Use beauty tools on clean skin for best results.